How long does a custom order take?
Personalised storybooks and wall art take 2–4 business days to print plus delivery; custom paint-by-numbers kits take 7–10 business days.
What photo should I use?
See our Photo Upload Guidelines — well-lit, front-facing, single subject works best.
Do you ship Australia-wide?
Yes, and shipping is free on orders over $80 AUD.
Can I pay in instalments?
Yes, Afterpay and Klarna are available at checkout.
Can I return a personalised item?
Personalised items can't be returned for change of mind, but we'll always make it right if something arrives damaged or faulty — see our Refunds & Returns page.