ToyGenie
FAQ
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How long does a custom order take?
Personalised items take 2–10 business days to produce, depending on the product, plus 2–4 business days for delivery.
What photo should I use?
See our Photo Upload Guidelines — well-lit, front-facing, single subject works best.
Do you ship Australia-wide?
Yes, and shipping is free on orders over $80 AUD.
Can I pay in instalments?
Yes, Afterpay is available at checkout.
Can I return a personalised item?
Personalised items can't be returned for change of mind, but we'll always make it right if something arrives damaged or faulty — see our Refunds & Returns page.
Still have a question?
Our team is happy to help with orders, gifts and personalising.